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Honor Student
Posts: 2
Member Since: ‎01-10-2017
Message 1 of 2 (58 Views)

HP Envy 17" Left Hinge and Casing

Product Name: HP Envy 17
Operating System: Microsoft Windows 10 (64-bit)

Just checking if there has been a fix for this since I see this has been a problem for many people. I as well noticed the hinge and casing pulling apart but never thought it was broken. Until the fan stop working and computer wanted to shut down. Quite frequently I heard the fan making screetching noises which probably had the plastic from the hinge and casing floating around it.

 

My question is this an easy fix or just buy a new laptop. Paid alot of money for this and works great other than this problem.

 

Thanks

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Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 2 (50 Views)

Re: HP Envy 17" Left Hinge and Casing

@saki1921

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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