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Student
Posts: 1
Member Since: ‎10-19-2016
Message 1 of 2 (120 Views)

Trackpad not working on Spectre Laptop

Product Name: Hp Spectre
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

 

I use Hp Spectre Laptop,my trackpad suddenly stopped working.

The pointer simply doesn't move when I touch the trackpad.

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HP Support Agent
Posts: 9,804
Member Since: ‎08-11-2014
Message 2 of 2 (82 Views)

Re: Trackpad not working on Spectre Laptop

 

@xyz_1234
Thank you for showing your interest in the HP Forums,
I’d like to help Smiley Happy

 

As I understand the touchpad has stopped working,
Don't worry we will take care of this, together Smiley Happy

 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

  • Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
  • At a command prompt, type the following command , and then press ENTER:

set devmgr_show_nonpresent_devices=1

  • Type the following command a command prompt, and then press ENTER:

start devmgmt.msc

  • Troubleshoot the devices and drivers in Device Manager.
    NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
  • When you finish troubleshooting, close Device Manager.
  • Type exit at the command prompt.

    Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

And then download a new version of the synaptic drivers using this link: Click here

 

I also need a few details to provide further assistance (if need be):

When was the time it worked (date)?

Did you install the updates from the official hp website?

What is your product number (click here for details on finding information) ?

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
 
Have a good day, Ahead.

Riddle_Decipher
I am an HP Employee

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