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Charles35T
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Bluetooth setting not found, mouse that once connected cannot connect after update

HP Spectre x360 13"3 4k
Microsoft Windows 10 (64-bit)

Hi There,

I just updated my BIOS and realtek audio, however now my bluetooth mouse isn't connecting, and the bluetooh option under the setting menu is no longer there. i'm having so much problem with this laptop. 

please help

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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Bluetooth setting not found, mouse that once connected cannot connect after update

 

@Charles35T

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the Bluetooth setting is missing after a recent update,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you performed a system restore to an earlier date?

Did you attempt to update all recent updates for the Chipset and BIOS?
(If not, please do as it may resolve the issue).

 

That said, here are a few other things you can do to that should help:

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

 

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

Riddle_Decipher
I am an HP Employee

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Charles35T
Level 2
19 15 0 0
Message 3 of 4
93
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HP Recommended

Bluetooth setting not found, mouse that once connected cannot connect after update

Hi There,

 

Thank you for the reply. 

 

I contacted HP, and they he did a remote control of my laptop. everything is fixed.

 

thank you

 

regards

 

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HP Support Agent
HP Support Agent
22,375 22,331 1,878 2,992
Message 4 of 4
76
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HP Recommended

Bluetooth setting not found, mouse that once connected cannot connect after update

 

@Charles35T

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation