kklee1 Honor Student
Honor Student
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Message 1 of 2
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Cracked screen

hp envy
Microsoft Windows 10 (64-bit)

So, i just bought my hp envy from bj's LAST THURSDAY!!! LAST THURSDAY!!!!  I closed my computer last night and when i got up this morning to use it the crack was there..... as others have posted starting at the top and going down the right bottom of the screen.... i'm soooooo upset.....  this has  NEVER happen to me before......  i'm going back to bj's tomorrow and i'm not sure what will happen, but this was a very disturbing situation!!!

HP Support Agent
HP Support Agent
9854 921 1384
Message 2 of 2
Flag Post
HP Recommended

Cracked screen

Hello @kklee1, Greetings!


Thank you for joining HP Support Forums. I would be happy to assist you :)


It’s very unfortunate that you have a damaged screen on your new HP laptop. Since you purchased the printer less than a week ago, I am sure you will be able to get a replacement from the store.


If you face any difficulty, please let us know, so that we can help you with this.


Cheers :)

I am an HP Employee

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