11-14-2016 10:10 AM
I have the ENVY x360 model m6-aq103dx. I bought it because I was told it is compatible with the HP active PEN. I bought the pen and tried it, it didn't work. I called HP for the TENTH time to ask about the compatibility and set up. I was told the active STYLUS would work, so I bought the stylus. It doesn't work either.
The packages list which computers the pen and stylus are compatible with; none of which list the ENVY x360. I would understand if the HP "techs" had told me that my computer is not compatible but instead they say "it may be if it has the right digitizers/driver/capability/etc."
So do I need a different computer or is there a way to make this one communicate with either of the writing tools I have bought??
11-15-2016 11:39 AM
Welcome to HP Forums @EMBR,
Thanks for the post, I understand you are facing difficulting in setting up the stylus with your computer. I might be able to assist.
Recommend you to try the troubleshooting steps suggested in this article http://hp.care/2d1X6dL
Also, please let me know the stylus details for me to be able to assist you better.
Let me know if this helped.
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I am an HP Employee
03-15-2017 12:50 PM
I am looking for more insight into this issue. I have the HP ENVY x360 m6-aq103dx and am looking for some kind of pen or stylus to use to create pressure sensitive drawings in adobe illustrator.
Is this even a possiblity, and if so, what is the product I need? I currently have an HP Active Pen Product number 761392-001 and I have had no luck making it work with the device.