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hp pavilion x360 - convertible laptop - GOES INTO SLEEP MODE WITHIN 3 MINUTES

hp pavilion x360 - convertible
Microsoft Windows 10 (64-bit)

Hello All,

 

Frustrated new owner of HP Pavilion x360 - convertible  here.

 

Bought this computer about 2 weeks ago.  Here are the issues I've been having.

 

1.  Computer goes into sleep mode no matter what minutes setting I've set to (both on battery and plugged in)

I've even set everything to never; laptop would still go into sleep mode after 3 to 5 minutes of no-use.

 

2.  Spent 2 to 3 hours with HP rep, whom of which remotely accessed my laptop, downloaded a bios update, installed bios update.  After the bios update, we tested the problem byleaving computer untouched for about 5 minutes or so; issue seems to be solved.

 

3.  After step 2, HDMI external monitor not sending signal to monitor.  My ext. monitor can't detect a signal.  (I actually had problems when I first tried to use an external monitor, had to do several restarts and shutdowns to finally have monitor detect and signal from the laptop.)   I know it's not the hdmi cable or monitor, as I've tried inter-switching monitors and cables with my amazon fire TV.   And all monitors and cables were okay.

 

4.  Nevertheless, after step 3, I fiddled around and restarted and shutdown the laptop some more times, and somehow the monitor finally detected a signal, and screen works again.

 

5.  BUT HERE WE GO AGAIN...... LAPTOP GOES INTO THE DREADFUL SLEEPMODE after 3 to 5 minutes of idling.  This is really frustrating when you're working a a paper and doze off a lil bit to grab a drink, watch tv, etc; having to come back, wait for log in screen and enter password again is quite tedious.

 

 

Can an HP really get to the bottom of this, as I've seen many others in this forum with issues of Sleep as well.

 

Needless to say, I'm pretty frustrated with this as I've spent $600 to $700 on a new machine, but I'm having to go through hours of troubleshooting for this.....

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hp pavilion x360 - convertible laptop - GOES INTO SLEEP MODE WITHIN 3 MINUTES

 

Hi @whichwei,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I have looked into your issue about your HP Pavilion x360 Notebook and issues with power settings. Here is a link that shows you how to enable away mode. It enables your computer to continue performing tasks, such as recording television programs or sharing video and music, even if you walk away from the computer. Specifically, when the computer is in Away mode.

 

Please let me know if this information helps you resolve the issue by marking this post as Accept as Solution, this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!   :generic:
 
Thanks.
 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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whichwei Honor Student
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hp pavilion x360 - convertible laptop - GOES INTO SLEEP MODE WITHIN 3 MINUTES

Hello Mrstenter,

 

Thank you for your swift reply.

 

I've really exhausted all my options and settings to play around with to try and resolve this problem but to no avail.

 

Changing and playing around with the settings you've suggested still does not solve the issue.  I've discovered online that many others are having similar issues with this.

 

Is this a compatibility issue with microsoft 10?  Will there be a patch for this?

 

Really quite annoying when you doze off a bit to watch a basketball game or talk to someone and having to come back and turn the laptop on from sleep.  I've even turned off password so that I don't have to re-enter the password each time.

 

Please help.  Thanks.

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hp pavilion x360 - convertible laptop - GOES INTO SLEEP MODE WITHIN 3 MINUTES

Hey @whichwei,

 

Please call us http://ow.ly/Xa6p5 They will be happy to assist you immediately.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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