Post new question
Posts: 1
Member Since: ‎07-31-2012
Message 1 of 2 (484 Views)

i have a white screen on boot up

When my hp2000 326WM boots up, all I see is a white screen. I've tried to hook it up to an external monitor and still nothing.

Any info on this and how to fix it?

0 Kudos
Regents Professor
Posts: 4,335
Member Since: ‎11-19-2008
Message 2 of 2 (477 Views)

Re: i have a white screen on boot up

A white screen is usually a problem with the LCD panel or cabling.  I would try a hard reset, if that doesn't work I'd recommend having the unit serviced.



To Perform A Hard Reset


  • Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for  5 seconds); (if the computer doesn't power on, move to the next step)
  • Disconnect the AC Adapter from the notebook.
  • Remove the battery from the bottom of the notebook.  There will be a switch/button to eject the battery.
  • Wait at least 1 minute with all power sources disconnected.
  • Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation