Gemini1 Student
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Lost Wifi Network completely

HP Pavillion Notebook PC
Microsoft Windows 8.1 (64-bit)



Lost wifi network on laptop a few weeks ago- cannot locate network at all despite several methods of trouble shooting Other devices in house (smartphone) able to connect. Please help!


Product Info:

Serial number: [personal information removed]

Product number: C2M31UA#ABA


Many Thanks in advance

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Message 2 of 2
Flag Post
HP Recommended

Lost Wifi Network completely

Hello @Gemini1,

Thanks for showing your interest in the HP Forums! I see that you are having issues with getting connected to the network again. I would like to help.


I have provided a document with some steps that should help with
this issue: Troubleshooting Wireless Network and Internet (Windows 8).


Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck!


I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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