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11-28-2016 03:19 AM
I had bought the said laptop in October 2015 and was delivered to me by first week of November. After 1 year of normal personal usage, the right bottom of the back cover cracked open during closing. There were no prior accidents of any kind to warrant damage to the laptop. Disappointed, when I further checked with the internet, I came across complaints from numerous HP customers who had the same issue due to faulty hinges.
On contacting the authorized service center, I was informed that the hinges come in pairs and hence can only be replaced in pairs and would set us back by 6K (without service charges included).
This is a serious lapse of quality on HP's behalf as some of these issues date back to almost 8 years. The fact that a well reputed company like HP have done nothing to rectify this widespread issue is truly disappointing and disheartening. Even the recall for hinge issues in 2009 seems to have solved the issue. It is time that we took this issue more seriously. I do not understand why we should go through duress because of a manufacturing defect.
I hope they seriously improve their built quality.
you can read similiar customer experiences in the links below
11-28-2016 08:09 AM
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