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blueninja Student
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Broken right hinge HP notebook

HP Notebook
Microsoft Windows 10 (64-bit)

I had bought the said laptop in October 2015 and was delivered to me by first week of November. After 1 year of normal personal usage, the right bottom of the back cover cracked open during closing. There were no prior accidents of any kind to warrant damage to the laptop. Disappointed, when I further checked with the internet, I came across complaints from numerous HP customers who had the same issue due to faulty hinges.

 

On contacting the authorized service center, I was informed that the hinges come in pairs and hence can only be replaced in pairs and would set us back by 6K (without service charges included).

 

This is a serious lapse of quality on HP's behalf as some of these issues date back to almost 8 years. The fact that a well reputed company like HP have done nothing to rectify this widespread issue is truly disappointing and disheartening. Even the recall for hinge issues in 2009 seems to have solved the issue. It is time that we took this issue more seriously. I do not understand why we should go through duress because of a manufacturing defect.

 

I hope they seriously improve their built quality.

 

you can read similiar customer experiences in the links below

 

https://www.amazon.com/forum/laptop?cdForum=Fx2G99T61XZXSS7&cdSort=newest&cdThread=Tx17F1C95ICEWUA

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/td-p/33...

http://hphinges.blogspot.in/2011/06/tell-me-your-hp-hinge-stories.html

 

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HP Recommended

Broken right hinge HP notebook

@blueninja

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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