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mkatua
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Solved!

HARD DRIVE OPTIMAL DST CHECK: FAILED

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hp envy 15 q003tx touchsmart
Microsoft Windows 8.1 (64-bit)
I have received FAILURE ID: PU7TJX-7JK7SH-MFGH6K-61WU03 after doing a hard drive optimized DST check.

Qn1. What does this ID mean and what is the problem?

Qn2. What are the probable solutions?
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Huffer
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The solution is to replace the hard drive. It is not real necessary to try to understand the exact source of the problem. The solution is the same regardless. Post back if you want to talk about the mechanics of replacement, selection of a new drive, software migration or anything else. 

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Stacey_Byrd
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Mr. Huffer /Provost? 

Can you tell me about the mechanics of replacement, selection of a new drive, software migration or anything else that will help me do this on my own... I would be greatly appreciative of any help or suggestions on repairing this issue myself...

Sincerely,

Stacey_Byrd

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MKazi
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@Stacey_Byrd

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that the hard drive test has failed on your HP computer and you would like to know how to replace it and select a new hard drive for your computer. I read that you would like to know about software migration and other things involved to make your computer up and running. Not worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
  • Do you have the recovery disks or the USB recovery media for the computer or did you create them before? If you d not have these then you may have to contact our HP phone support to order them.

If you have important data in the failed hard drive then I suggest you to contact a local technician and get it backed up.


Secondly, once I have the computer model no. I would be able to let you know how to replace the hard drive on it and also let you know with which hard drive it can be replaced with.

 

I'll watch ou for your response. Feel free to reply. Cheers! 🙂

 

 

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Huffer
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Please start your own thread...you tacked onto a 2 year old one. So we don't know how to help since we know nothing about your laptop. 

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