Note on archived topics.
Got this new laptop for Christmas. It came with only 1 stick of 8GB Ram. Went to BB and got a pair of 8GB DDR3 1600 PC3-12800 PNY. Now my laptop overheats and locks up. The only difference is the old memory stick was a DDR3L, the new memory is only DDR3.
This memory should work, why is it not?
There's the problem. No it should not work. I am surprised it boots and runs. The laptop is designed for low-voltage memory and you really should not use anything else on a 6th gen Intel Core processor. Did you ask the geniuses (oops wrong store) at BB what your laptop needed or pick it out yourself? Can you take it back and get DDR3L? Pretty sure BB stocks it. The Manual:
Two SODIMM slots - NON customer accessible / upgradeable DDR3L-1600 Dual Channel Support Supports up to 16 GB of system RAM in the following conƭgurations:
Memory module (DDR3L-1600): 8-GB 693374-005
Did you pay more than $70.44 for what you have?