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TeeKayMbongo Student
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Hard Drive SMART check: FAILED

Hey,

I've run a system quick test after my laptop wouldn't start because of ' no bootable device' and ' no hard drive detected' problem when I wanted to start up my laptop. So I ran a quick system test and it failed

Here's the failure ID: 94MXWX-7JE87U-XD7V7F-60BV03

here's the product ID: J8E21EA#ACQ

I need help ASAP because I need to access it as I'm writing an exam in a days time and all my data is on it, please help
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HP Support Agent
HP Support Agent
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Hard Drive SMART check: FAILED

Hi @TeeKayMbongo, I'd like to help! 

 

I understand you are experiencing a failure ID: 94MXWX-7JE87U-XD7V7F-60BV03 and I think I found something that may help. Please use the following document to troubleshoot the issue and let me know the outcome of your efforts: HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected.

 

If this helps you to solve the issue please click the Accept as Solution to mark your post as solved. If there is anything else I can help you with, let me know. 

 

Cheers! 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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