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Hegde_Prahlad Top Student
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PC WiFi gts connect only when it is nearer to router.

HP 15-r007tx Notebook PC
Microsoft Windows 10 (64-bit)

Hello,

Im having a problem related my PC's Wifi connection. Im having this problem from last 1 month.Before a month connection problem was not there.  WiFi available option shows only when my PC is placed beside to the router. If the PC is far from router wifi gets disconnected.Not even any WiFi available in that area. This is not router or network providers error(as My phone gets connected to Wifi though it is very far from the router within it's range).

Installed network driver is Ralink RT3290 802.11bgn Wi-Fi Adapter.

Please help me.

 

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PC WiFi gts connect only when it is nearer to router.

Hi @Hegde_Prahlad,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the WiFi connection. I will be glad to help you.

 

The following pages are helpful when troubleshooting wireless connectivity issues.
Troubleshooting wireless network and Internet (Windows 10)

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget a Network (Windows 10)
Forget Wireless Network Profiles in Windows 10

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an Ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Hegde_Prahlad Top Student
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PC WiFi gts connect only when it is nearer to router.

I tried every single step you mentioned, but nothing comes to help. Its been 3 months i posted here this problem, i was busy with my academic activities, sorry for the late reply. I have given my laptop to the service center also but no luck. What do i do now?
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