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Student
Posts: 1
Member Since: ‎05-31-2010
Message 1 of 7 (4,902 Views)

TM2 rubber feet have fallen off.

I have been using my TM2 tablet for school.  As such it has been in and out of my backpack multiple times per day, and in the constant pulling out/putting in my backpack the rubber feet have fallen off and become lost. 

 

I have been looking through http://hppartsurfer.com for the replacement parts but have been assured by the support staff that the only way to purchase these feet is in the part #  592963-001 which is the whole bottom plastic piece for $110.

 

It wouldn't be a problem for me if the missing feet were not angled, and now that they are missing my laptop constantly rocks back and forth when I touch the screen.

 

Does anyone know of another way to buy these, or have you possibly had the same predicament?

 

Any help would be appreciated.

 

0 Kudos
PhD Student
Posts: 945
Member Since: ‎06-12-2009
Message 2 of 7 (4,884 Views)

Re: TM2 rubber feet have fallen off.

I found a Rubber parts kit you can buy

592966-001         SPS-KIT RUBBER LCD/BE

it is still $52.25 so I know you were looking for something cheaper but that's as cheap a kit I can find that has what you want.

I am an HP employee
Knowledge is power...Power to the people
Honor Student
Posts: 2
Member Since: ‎06-11-2010
Message 3 of 7 (4,811 Views)

Re: TM2 rubber feet have fallen off.

            Hi there, I have read your post and I feel as though this below could help you a alot and the prices are really cheap!!

They are: £2.92 which in american US dollar is around $4.24 also you can follow this link to the ebay page:  http://cgi.ebay.co.uk/Qty-24-19x4-new-Self-Adhesive-Non-Slip-Laptop-Feet-S1Q-/170492217299? cmd=Vie...

 

 

 

 

          New Supplier of Specialist Polyurethane Rubber Feet

 

 

 

A new UK supplier has launched a range of self adhesive and non adhesive anti slip and anti vibration pads.

 

Eazi-Stops are a privately owned company with over twenty years of experience in custom moulding, die cutting and pressure sensitive adhesive technology. They use the latest design technology to produce bumper feet, bumper stops and bumper strips.

 

Polyurethane has a very low co-efficient of friction, exhibits excellent anti slip properties and is both noise and vibration resistant. They manufacture and supply non slip pads, anti slip mats and non slip coasters in a variety of colours and thicknesses, both adhesive and non adhesive.

The company prides itself on:


* FAST SERVICE
* COMPETITIVE PRICES
* FLEXIBILITY
* QUALITY

 

For more information on the product range, you can contact Eazi-Stops on 01772 459931 or visit their website - www.eazi-stops.com  & http://www.eazi-stops.com/rubberfeet.htm

Honor Student
Posts: 2
Member Since: ‎05-24-2011
Message 4 of 7 (3,980 Views)

Re: TM2 rubber feet have fallen off.

[ Edited ]

I have the same issue. One of my rubber feet is missing.

 

Clearly this is a design flaw and HP should address our complaints and send us the rubber feet free of charge. The complete rubber kit (592966-001) costs $60, no way I am going to pay that.

 

I will call HP customer care and see what they say.

 

 

 

Honor Student
Posts: 2
Member Since: ‎05-24-2011
Message 5 of 7 (3,976 Views)

Re: TM2 rubber feet have fallen off.

[ Edited ]

Just got off the phone with HP support. Although my laptop is in warranty they have to charge me fir the ubber feet.

 

So I wonder if HP strategy to profitability is as follows Smiley Wink

 

1. Design ok product with flaws such as rubber feet falling off and sell them with relatively low margins.

2. When an issue pops up, then HP makes up by charging outrageous prices (i.e. $60 for a piece of rubber)

 

Well, I have to say goodbye HP and welcome Apple. I used to be a big fan of HP (bought 3 laptops, 2 printers), but this is ridiculous! Never had a problem like this one with Apple products before.

 

BTW: this post goes on twitter, facebook, yelp, etc.!

 

See ya!

 

Honor Student
Posts: 2
Member Since: ‎05-31-2011
Message 6 of 7 (3,920 Views)

Re: TM2 rubber feet have fallen off.

I won't start a flame war here, but Apple is no better than HP. Just sayin.
Honor Student
Posts: 2
Member Since: ‎09-12-2012
Message 7 of 7 (2,782 Views)

Re: TM2 rubber feet have fallen off.

[ Edited ]

Rubber feet for HP Touchsmart 2 (TM2) are available here:

 

http://www.ebay.nl/itm/251671340818

 

Worked for me, HP support did take too long for me and are not gonna help you when your warranty period is over. When you warranty is over you have to order a kit which is over 40$

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