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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Joel57
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Printer will not connect with wireless nor USB

‎11-03-2017 12:52 PM

HP Recommended
Product: OfficeJet 3830 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

After reinstalling Windows 10, and applying all updates, my printer will not connect to the laptop, either wirelessly or with USB.

 

I've Googled and tried a number of solutions (short of another reinstall or highly technical ideas), but nothing has worked.

 

Before the reinstall, the same printer worked perfectly in this laptop. But now, it simply won't connect.  I've been trying for almost 6 hours now.

 

Any ideas?

2 REPLIES 2
ShlomiL
Level 17
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Message 2 of 3
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‎11-04-2017 03:06 AM

HP Recommended

Hi,
Please follow the steps below and let me know if that may help:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

 

If you experience any further issue please clarify what behavior you experience or what error is shown oncew pressing Details on the installation failure dialog.


Please let me know the results,
Shlomi



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Joel57
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Flag Post

‎11-05-2017 02:50 PM

HP Recommended

Thank you very much for this information. It sounds like it could work.  However, I did manage to find a troubleshooter in Windows that walked me through steps to make my printer work, so for now I'm good.  I don't have the tools that a normal installation provides, but for now I will go with it.

 

I will bookmark this page for the future when I try to do a proper install.  Thanks again!

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