My 5510 all-in-one Officejet won't print from iMac, OSX 6. Copies OK. It would not scan so I re-installed from CD and it scanned OK. Same thing happened a year ago, and reinstalled CD and all worked OK. But now it will not print docs, e-mails, etc from iMac. When I "print" I get "error" message on "HP Director" although it shows "Printer Ready". I cleaned out all HP items from computer, reistalled (several times), checked USB connection, "Preferences" on Apple menu, downloaded update from HP - nothing helps. I called HP for $25 phone support - no support for 2005 printer (they want to sell me a new one, of course) Please help! Any suggestions must be detailed - I'm no computer expert! Thanks!
Hey there. Sorry to hear about your issue. Lets try and get it back up and running.
Let's uninstall with the 'scrubber option' like this:
1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
2. Highlight your device on the left pane 3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall 4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled) 5. Click Continue and let it finish
Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
Next, let's reset the printing system:
Go to System Preferences > Print & Scan - Right (or control) click in the rectangle listing your printers and select Reset Printing System. WARNING - this will delete ALL of your printers! - Select the plus sign to re-add a printer. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
FInally, you will need to download the install the lastest version on the software available for the proper operating system you are running. The software on the CD is almost always out of date not matter what type of product you are using.