Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎03-29-2010
Message 1 of 4 (3,039 Views)

Blank screen for HP Solution Center

I just loaded the software for a new Photosmart C4750 printer. When I try to load the HP Solution Center, all I get is a new blank (black) window. Toshiba laptop and Windows XP.

0 Kudos
Intern
Posts: 26
Member Since: ‎03-30-2010
Message 2 of 4 (2,940 Views)

Re: Blank screen for HP Solution Center

Please install Adobe Flash Player 9 and above to resolve this.

Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP.
Student
Posts: 1
Member Since: ‎09-27-2010
Message 3 of 4 (2,616 Views)

Re: Blank screen for HP Solution Center

Same thing just happened to mine - turns out I had to update flash player on my IE browser.   

Works great now.  Thanks very much.

Anyone else having this problem - go to adobe's site and click 'get flash player' on all the browsers that you use on your computer.  It's a good thing to have anyways.

 

Honor Student
Posts: 3
Member Since: ‎09-16-2011
Message 4 of 4 (1,490 Views)

Re: Blank screen for HP Solution Center

I installed the latest ADOBE flash, and it still didn't resolve my problem.  HP Solution Center is still blank.  Please help!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation