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Top Student
Posts: 4
Member Since: ‎01-06-2010
Message 1 of 5 (14,391 Views)

HP Deskjet 710C does not work on Windows 7 OS 64 bit

I have just purchased anew laptop running the 64 bit version of Windows 7 and the only thing that does not work on it is my deskjet 710c printer.  I have another laptop running the 32 bit version of Windows 7 and it works fine and of course my desktop MS Vista has worked well for several years with this printer.

 

Help please!!

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Provost
Posts: 31,174
Member Since: ‎11-17-2008
Message 2 of 5 (14,336 Views)

Re: HP Deskjet 710C does not work on Windows 7 OS 64 bit

There is a patch that corrects the issue available here.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

Honor Student
Posts: 2
Member Since: ‎12-25-2011
Message 3 of 5 (11,978 Views)

Re: HP Deskjet 710C does not work on Windows 7 OS 64 bit how to connect?

i want to connect my 710c deskjet with my laptop can u please enlighten me how u connected the printer with laptop.

thirumalai

Provost
Posts: 31,174
Member Since: ‎11-17-2008
Message 4 of 5 (11,972 Views)

Re: HP Deskjet 710C does not work on Windows 7 OS 64 bit how to connect?

[ Edited ]

vsthirumalai wrote:

i want to connect my 710c deskjet with my laptop can u please enlighten me how u connected the printer with laptop.

thirumalai


I wouls suggest reading this whole thread, there is all the information here you would need.  Do you have a 32 bit or 64 bit version?  If the 64 bit version you will need the patch i this thread, if 32 bit then you do not need the patch.  Likely your laptop will only have a USB port.  The printer only has a parallel port, you will need a USB-Parallel converter.  The models in these posts have been reported by users to work with Windows 7.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

Student
Posts: 1
Member Since: ‎08-06-2013
Message 5 of 5 (7,424 Views)

Re: HP Deskjet 710C does not work on Windows 7 OS 64 bit

Thanks for that!

All working now

(did not need to fiddle about with DOS prompt - just copied and pasted as normal)

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