The HP Community is here for you.
04-02-2013 03:19 PM
We have a laserjet m425dn printer that is having fax issues with legacy fax machines. The laserjet is having no issue sending out faxes and receiving faxes from most fax machines. We have numerous fax machines throughout our office that we have sent test faxes from that are successfully sent numerous times. We have a client that we receive faxes from regularly, and until we switched printers to the m425dn printer we were having no issue.
The fax machine from which we are receiving the fax is very old and I am thinking this is the reason for the issue. We have tried lowering the transmission speed. Changed cables and tested at numerous different times throughout the day with no results.
The error code we receive is Error Code: 283 (The telephone connection was lost or disconnected)
04-03-2013 04:38 PM
Sorry you are having issues with Fax. Please try the following:
Retry the transmission.
If the error persists, and error correction is in use for the fax session, disable ECM.
Set the host machine to receive at a slower transmission speed.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Let me know if this doesn't work so I can seek someone with Fax expertise.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
I am an HP employee!