The HP Community is here for you.
05-14-2013 10:15 AM
I'm facing some difficulties getting my HP Scanjet G2410 to work on my newly installed Windows 8.
I've checked if the necessary services are running (WIA, RPC, ...), and that is the case.
When I run the HP Doctor for scanning and printing, I see that the "Windows (WIA)-scan" part starts, but doesn't continue. I've let it run overnight, but it just doesn't move any further.
Event viewer doesn't show anything out of the ordinary, so I'm kind of stuck here...
Has anyone experienced anything like this before, and found a solution? So far my search hasn't returned any results.
Thanks in advance!
05-15-2013 03:56 PM
Sounds like you are having some issues with your scanjet. First have you tried installing the full-feature software and drivers from the website? I would unplug the USB cord and remove the software currently installed then follow the link below and install the drivers :
Let me know how that goes and I will get right back with you!
I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
05-15-2013 04:17 PM
Yes, I've tried both the full install and the driver only package.
None of both seem to work. After insalling the driver only, I tried to perform a test scan, but that one also got stuck.
If,Ihysically look at what is happening when I give the scan command, I see that the scan light doesn't seem to reach the glass plate. It tries to start, but see's to fail.
Any other ideas?
05-21-2013 11:30 AM
The computer you are using is it an HP or is it made by another manufacturer? I am thinking of the next series of steps we can take to resolve this, and I need to know that to decide the best path.
05-21-2013 12:55 PM
No, it's not an HP computer. It's a custom built system.
Before the reinstall it was running on Vista, and that worked perfectly. It's only after I formatted the system and installed Windows 8 that I can't get it to work.
It's a strange problem :-)
05-21-2013 01:40 PM
I would like you to remove the software as fully as you can from the computer. Then open the RUN dialog box and type "%appdata%" and open that folder and delete the HP or Hewlett-Packard folders in that file. Do the same for "%programdata%." Then open up your Computer, and in the C: drive find the folders for Programs Files and Program Files (x86). Delete the HP and Hewlett-Packard folders here too.
Then install the scanner again from the driver downloads and let me know how that responds.
05-21-2013 03:23 PM
Will this affect my printer as well?
I think I only installed the base driver (if Windows didn't automatically did that for me), and I don't want to lose my printing abilities (it's important that I can still print).