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printer help

HP Recommended
OfficeJet Pro 8500 printer
Microsoft Windows 10 (64-bit)

I have a OfficeJet Pro 8500 printer that will only print the first line of the first alignment page, then ejects the page.  Runs through the alignment process from another 2 min. and gives the "alignment fail" error.


I have replaced both print heads, all ink cartridges, pressed down the foam under the printhead guide, cleaned the printheads 5 times, done the ink feed re-calibrate,  tried unpluging the printer for 15 sec., and tried to restore the printers defalt settings.


I am sure the printheads and re-calibrate are clean and working correctly, as I have printed a Print Quaility Diagnostics Page (everything looks perfect), Self Test Diagnostic Page (everything is OK and in date), and clean printhead page also looks perfect.


I noticed that the second alignment page will print when I run the re-calibrate tool.  But nothing I have tried will make the printer print the complete first alignment page (it just prints the first line which has all the colors in the bars that looks perfect).


Is it a control board problem and should I just junk out this printer?

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HP Recommended

Hi @Grandma2006,


Thanks for showing interest in the HP Support Forums!


I see that you're unable to get the alignment to complete on your HP OfficeJet Pro 8500 Printer. You have done a great job troubleshooting in an effort to isolate the issue. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.


It sounds like the printer is stuck in a loop, rather than being a hardware issue.

  • Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector).

It sounds like you have done everything, other than updating the firmware update and performing the Semi-Full Reset. I can send you that information in a private message. In the forum beside your handle name just click on the envelope to view it.


What is the full name and product number of your printer?

Depending on which HP Officejet Pro 8500 All-in-One Printer you have, there might be a firmware update. You may need to use Windows 8.1 or earlier to run the update. Click here to locate and download the firmware, select (Not your product?) if you have a different printer.

For future reference see this guide:

NOTE: The alignment page can cancel or fail if the paper is not a fresh clean, white, 8.5 x 11 (letter) loaded into the input tray.

If you completed all the preceding steps and your product still has an issue, service the product.
Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status:
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link:
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number
Case number and phone number appear.

Hope this answers your question. Please respond to this post with the results. Thank you for posting!

I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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