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grego34 Top Student
Top Student
6 0 0
Message 1 of 19
472
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will not send pin number to my email

HP Office jet pro 6968
Microsoft Windows 7 (64-bit)

scanning will not go to my email address, trying to have printer send me new pin but it doesn't go to my email

The tech support site sucks---NO live chat.

18 REPLIES
Hisham80 Honor Student
Honor Student
2 0 0
Message 2 of 19
454
Flag Post

will not send pin number to my email

I have the same peoblem here..... 

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Akaendurance Honor Student
Honor Student
3 0 0
Message 3 of 19
409
Flag Post

will not send pin number to my email

I am having the same issue!  Frustrating 

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Leon8 Honor Student
Honor Student
4 0 0
Message 4 of 19
383
Flag Post

will not send pin number to my email

I have a HP 8710 and a HP 7720 both of them stopped sending scans to email.  I have tried to reinstall and now the email with the new pin number will not come through.  There seems to be others with the same problem starting yesterday, what is going on with HP?????  I cannot run my business! 

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jr4m Tutor
Tutor
9 0 1
Message 5 of 19
373
Flag Post

will not send pin number to my email

Same problem....anyone know how to resolve this...anyone know how to get a "live" customer support rep?

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Akaendurance Honor Student
Honor Student
3 0 0
Message 6 of 19
351
Flag Post

will not send pin number to my email

I just tweeted HP support and sent them the link to this thread.

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HP Support Agent
HP Support Agent
10784 572 735
Message 7 of 19
340
Flag Post

will not send pin number to my email

@Akaendurance

 

Welcome to HP forums, I see that you are unable to scan to email.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

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jr4m Tutor
Tutor
9 0 1
Message 8 of 19
336
Flag Post

will not send pin number to my email

Instead of a private message...how about letting the rest of us know what the issue and fix is...

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jr4m Tutor
Tutor
9 0 1
Message 9 of 19
316
Flag Post

will not send pin number to my email

Would you kindly provide the information for the fix?

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Akaendurance Honor Student
Honor Student
3 0 0
Message 10 of 19
308
Flag Post

will not send pin number to my email

All I haven’t gotten a response yet.  Only this info 

 

I have brought your issue to the attention of an appropriate team within HP.

They will contact you shortly and likely request information from you in order to look up your case details or product serial number.

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