Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎03-19-2017
Message 1 of 2 (236 Views)

My tablet will not unlock and has plenty of power in the battery.

Product Name: HP7G2
Operating System: Android 4.2 Jelly Bean

After stroking several times my tablet will not unlock.   Is it toast?   It will not unlock to open the tablet.

Reply
0 Kudos
Highlighted
Provost
Posts: 36,839
Member Since: ‎11-12-2008
Message 2 of 2 (204 Views)

Re: My tablet will not unlock and has plenty of power in the battery.

[ Edited ]

 

A factory reset from power off might help. This will wipe the device so be prepared to use the 'backup files' option using a google account.

http://support.hp.com/us-en/document/c04052020

**Click Accept as Solution on a Reply that solves your issue to help others**
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation