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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I've recently started using Voyager Focus UC headphones paired with BT700.

 

(Firmware v.713)

 

The headset worked fine for a few days but now has a series of intermittent faults.

 

I've had a few challenges with either no volume coming through the headset and just a clicking noise when Bluetooth is turned on, or the microphone working and no volume coming through the headset.

 

That seems to have resolved itself but there is a further problem - when ANC is turned on I get a 'screaming' feedback in my ear.  If I turn ANC off it goes, but no sound comes through the left ear.

 

Has anyone experienced this fault or can provide feedback as to how it could be resolved.

1 REPLY 1
HP Recommended

Hello @Barry1 

 

Welcome back to Poly Community !!

 

This requires further investigation, hence we would suggest you open a support ticket with us.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.