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‎12-01-2022 09:25 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP Notebook has been draining charge normally, but when i tried to plug in stays at the same percentage.
It's at 0% right now hence its a desktop.
I can seem to know the problem. Can anyone help.
Issue started after several power surges

1 person had the same question
1 REPLY 1

‎12-01-2022 11:16 AM

HP Recommended

Hello @Surgin 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report back

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