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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2019 01:15 AM

HP Recommended
Product: HP Thunderbolt Dockingstation, 120W G2
Operating System: Microsoft Windows 10 (64-bit)

Hello All,

 

I have a worklaptop (HP ZBook 15 G5 Mobile Workstation) and a docking station (HP Thunderbolt Dockingstation, 120W G2). The laptop is protected by BitLocker, and it asks for pincode before starting windows.

1) Unfortunately when the laptop starts, it does not reconise keyboard and mouse connected via docking station USB port.

2) I have updated the docking station drivers to the latest version 1.0.52.1, and now I can enter the bitlocker code, only if I start my laptop opened, which is much inconvinient for me!

If the laptop is closed on startup, both monitors are showing "Protected by HP sure start", forever. If I open the lead, the laptops monitor is pure black, and I have to force restart it to get the BitLocker screen.

Please note, that the previous version (~ build made in november 2018) atleast worked if the keyboad was connected directly to the laptop, but now the bitlocker screen is not even showing on startup.

 

Please fix those issues ASAP.

 

 

 

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