Different warranty start date on HP website and HP Support Assistant application in Laptop

[KumarShorav]

Hi All,

I purchased HP G7 440 on 27 Nov 2020.  Initially the warranty start date was showing 17 August 2020 on HP Support Assistant app and on the hp support website as well. However, I raised this issue to support and then rectified it to correct warranty start date. 

Now, once I login to website on hp support warranty check, I can see the correct warranty start date. However, when I open installed HP Support Assistant application, I only see the old warranty start date. It seems there is no sync between web and installed version. Other details are same but warranty date is different.

Please help.

[Dragon-Fur · Accepted solution]

@KumarShorav 

Edits - Add Registration and Warranty check information for those reading...

The best answer we can provide is "Don't look at it".

You know, having checked the Warranty, that the Warranty is updated.

HP Support Assistant is apparently looking at "old data".

Fact is, what HPSA sees is not important in this case.

If you need to submit for Warranty repair, simply do not try to do that from within HP Support Assistant.

What?

The Community doesn't have any control over HP Support Assistant,

What HP Support Assistant does (or does not do) is not covered under standard hardware warranty,

You could try removing the HPSA completely > Restart the computer > Download and install a fresh copy.

Will that work?

Possibly.  On the other hand, HPSA might just use the same remote (and apparently not updated) data.

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

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Product Registration

Register your product during first setup or soon afterwards

         Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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Question Resolved / Answered, Click "Accept as Solution" .