HP ProBook 440 G4 hung up on Windows 10 20H2

[BENMEN]

My system is...

Windows 10

Microsoft Windows

Version 20H2 (OS Build 19042.1949)

©Microsoft Corporation. All right reserved.

The WIndows 10 Education operating system and its user interface are protected by trademark and other pending or existing intellectual property right in the United States and other countries/regions.

This product is licensed under the Microsoft Software License Terms to:

Hewlett-Packard Company

User

please rearrange the text because I couldn't understand it.

[ub6424]

Hello @BENMEN 

Sorry to hear that you are having problems ... I would like to help you.

The entire text is a general license condition for the use of the Windows operating system.

Hewlett-Packard Company

User

This is predefined when HP installed the operating system.

(1) Let me check your current system configuration.

Run    msinfo32 

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[BENMEN]

sorry Im late because i have poor network connection.

OS Name Microsoft Windows 10 Education
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-VVK43OK9
System Manufacturer HP
System Model HP ProBook 440 G4
System Type x64-based PC
System SKU Z0F22PT#AKL
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date HP P85 Ver. 01.41, 6 Apr. 2022
SMBIOS Version 3.0
Embedded Controller Version 66.129
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 822E
BaseBoard Version KBC Version 42.81
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1806"
Username DESKTOP-VVK43OK9\User
Time Zone SE Asia Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 2.13 GB
Total Virtual Memory 11.0 GB
Available Virtual Memory 4.27 GB
Page File Space 3.13 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[ub6424 · Accepted solution]

Hello @BENMEN 

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

(1) Download and install / update

HP PC Hardware Diagnostics UEFI

8.0.1.0 Rev.A

54.7 MB

Mar 5, 2021

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[BENMEN]

Thank you!

[ub6424]

---

@BENMEN wrote:

Thank you!

---

Hello @BENMEN 

Please report your results so we can continue.

Kind regards