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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2019 10:51 AM

HP Recommended
Product: MT43
Operating System: Microsoft Windows 10 IOT

We have about a hundred laptops with MT43 mobile thin client notebooks this year. Three users so far have reported incidents where their external monitors show strange scrambled image. The image goes back to normal if the undock and re-dock the laptop. For one user I replaced the laptop and the docking station. It continues to happen to this user although infrequently. It will happen in the middle of a workday when the user isn't even undocking.  I'll be replacing the cables and monitors next. Although with the previous laptop these monitors worked fine. I have updated the BIOS. The video drivers are current as per the HP site. Has this happenedto anyone else?
hp-screen.png

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