Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Some keyboard keys not working

HP Recommended
Pro Bool 650 G1
Microsoft Windows 10 (64-bit)



I having a problem with my notebook keyboard. Some of the keys are not functioning. These include the numeric keypad (numlock is not switching off), left and right arrows, f9, =, backslash, del and pg up.


I have tried:

- uninstallling the keyboard driver and restarting the laptop so that the driver is reinstalled

-performing a hard reset

-connecting an external keyboard - it works

-testing the keyboard in BIOS - the rest of the keys except the above work


Windows is upto date. I'm not sure what else to do?




Level 15
Level 15
10,087 8,194 813 3,944
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support forum.


This problems seems not related to the keyboard driver. Based on the description and the fact that:

- it works with external keyboard

- these keys also fail in the BIOS test


this confirms the problem is hardware related.


Perform a hardware reset >>


If it doesn't help, the PC will need to be serviced:

= If the PC is with active warranty, reach to HP Support for free in-warranty help

= If the PC is with warranty expired, you can bring it to any service center of your preference or to HP Authorized Service center.


If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:





>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation