cancel
dlwhite Honor Student
Honor Student
2 1 0 0
Message 1 of 3
149
Flag Post
HP Recommended

Solved!

USB ports on Z38c do not work when connected to Elitebook x360 1030 G2 via USB-C

Elitebook x360 1030 G2
Microsoft Windows 10 (64-bit)

I'm trying to eliminate the dock by using the USB ports on the bottom of the Z38C display. Elitebook x360 1030 G2 is connected to the Z38C via a USB-C cable. Notebook charges. Video works. Mouse and headset do not work when plugged in to the USB ports on the Z38C. What's up?

2 REPLIES 2
PhD Student PhD Student
PhD Student
869 869 47 91
Message 2 of 3
115
Flag Post
HP Recommended

Solved!

USB ports on Z38c do not work when connected to Elitebook x360 1030 G2 via USB-C

You may want to try to enable Performance mode (ig not enabled on 1st power on) that allows usb hub/ports to work on certain power states... You can use the monitor's OSD controls to change the power savings mode from Power Saver to Performance and see if that enables the usb port

 

Power Saver mode is the default to meet certain International Power Standards

I work for HP. However, all opinions and comments are my own.
Reply
0 Kudos
dlwhite Honor Student
Honor Student
2 1 0 0
Message 3 of 3
110
Flag Post
HP Recommended

Solved!

USB ports on Z38c do not work when connected to Elitebook x360 1030 G2 via USB-C

Problem solved with your sugestion!. Thanks very much.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation