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GrimStroke
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Message 1 of 2
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Unable to select files/ folders

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

Hi, I just purchased my spectre laptop. Unfortunately I am unable to select folders in the file explorer. They dont get highlighted when i click on them.

Please help.

1 REPLY 1
Barachiel
Retired
Retired
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Message 2 of 2
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HP Recommended

@GrimStroke

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

Could you please explain the issue in detail, If possible send me a screenshot, for better understanding and assist you better with relevant troubleshooting steps. 🙂

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

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