• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-08-2020 11:51 PM - edited ‎10-08-2020 11:52 PM

HP Recommended
Product: Zbook 15 g2
Operating System: Microsoft Windows 10 (64-bit)

My laptop suddenly shuts down without notice, it doesn´t even show the shutting down screen. Just goes black without power.

 

When I try to turn it on after this happens, I just get the power button light and the charger and bloq mayus light for about 1 second, this happens twice.

 

The only thing that helped turning on the laptop again is removing the SSD and just connect it back to the SATA port and after I do this, the laptop will turn on again. The issue is that this has happened 3 times now and of course it is not normal. Please let me knwo how to fix it.

 

Thanks,

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.