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‎09-09-2022 06:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hello there.

my laptop battery is not charging when its on, it charges only when its off, and when its standby..i tried reinstalling drivers, updating bios, turning on off the laptopn, but its not doing anything

i had this laptop for more than 8 months and it was perfect till now...

please hlep thank you

Category:
3 REPLIES 3

‎09-09-2022 06:26 PM

HP Recommended

Hello @ronluxe 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

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‎09-10-2022 06:10 AM

HP Recommended

I replied via email to the agent what he asked for...plz check it out

Thank you.

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‎09-10-2022 07:36 AM

HP Recommended

Hello @ronluxe 

 

Please respond to the community here

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