-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Business PCs, Workstations and Point of Sale Systems
- HP EliteOne 800 G3 & HP 231 LED Monitor
Create an account on the HP Community to personalize your profile and ask a question
08-19-2020 11:53 AM
We have a number of HP EliteOne 800 G3 PCs and have a variety of HP monitors connected to them using Display Port, a number of these monitors are the HP e231 series. We are finding that these monitors work fine for a while but that they are starting to "fail" - but the monitor itself is fine.
If we replace the HP e231 with an e232 or a different model its fine, and if we move the problem monitor to an HP EliteOne 800 G4 or even a G2, it works fine. We've updated the drivers, we've updated the BIOS, we've changed out the cables - we are at a loss as to what could be happening with these monitors.
Any ideas?
08-19-2020 05:02 PM
since you don't describe the "failure" mode, but then state they work on another system the monitors are obviously not failing
in a hardware sense,...... but failing to display a image sometimes and this is usually caused when the monitor is told to use a non supported video mode or refresh rate
when either happens the monitor will blank the display to prevent damage to itself