Software and drivers

[DavidBStylin]

So the touch screen is working which is great news. But I am still having a problem that I have had all along. When I put in my product information, even the serial number, it shows my product just fine. But when I put in my os and version it tells me that there is no drivers for that product with that os. It does not give Windows 10 as a option but even if I click on the Vista or Windows 7 it says the same thing. How can I get the bios update and all others if it says that my product does not have that os

[Jeet_singh]

Hi @DavidBStylin,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having trouble finding the right drivers for your PC. Don't worry I'll be really glad to help you with this,

Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting.  Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Please find this link which will help you find this information: http://hp.care/2bygf7l

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

In the meantime, let's try these steps here: 

Perform a Hard reset on the PC: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

I would suggest here is to download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please respond to this post with the details of the product so that I can provide you with the right information. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[DavidBStylin]

Ok so I went to the HP site and put in my product # and it did give me a very small list of drivers. Nothing like I has seen with all other products I have checked, HP or others. There is not even a original bios driver. So no update for sure.  Seems a little odd to me but hey I am not a great computer tech. But the product # is BT613AA-ABA. The serial # is 3CR0380VY2. Thank you for taking your time to look into this for me. Have a great day

[Jeet_singh]

Hi @DavidBStylin,

Thank you for replying,

I did go through the product specifications and found that it was Windows 7 64-bit which was shipped with your PC. After reviewing I did go through the Software and drivers page and found that there are no software and drivers download available for Windows 10. That is the reason why you are having issue.

However, you could try to install Windows 7 drivers on Windows 10 using Compatibility mode and check if that helps. 

I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,