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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-08-2021 03:56 AM

HP Recommended
Product: HP ZBOOK FURY 17 G7
Operating System: Microsoft Windows 10 (64-bit)

I Paid for my laptop on Mid of Feb, Yes Mid of Feb.

But I still waiting for the exact shipment date or ETA from HP.

 

The Original ETA is 4 - 8 weeks after i paid for the Orders, That's mean in theory I can get my Laptop before End of April

However, sales rep inform me that my Laptop cannot be shipped before End of Aug during April

 

My question is:

HP update me my Laptop are dropped in Production during Mid of May, that's  why I cannot change my Order but hp also cannot provide me the ETA even now.

What Can I do now, as I have sent lot of email to ask for update with no reply from hp

 

1 REPLY 1

‎06-09-2021 06:15 AM

HP Recommended

@evo4b

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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