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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-16-2022 01:58 PM

HP Recommended
Product: HP Pavilion Gaming Desktop PC TG01-0000i (8BG56AV)
Operating System: Microsoft Windows 11

I purchased my new HP gaming pc from Amazon July 18, 2022; The warranty is showing on my Hp Dashboard that it expires December 9, 2022. I submitted a dispute and provided the date of purchase with my receipt to get the warranty updated. The case was closed, and nothing has been updated that I can see on my HP Dashboard or from any other notification. Please advise on a solution.   

3 REPLIES 3

‎09-18-2022 09:15 AM

HP Recommended

Hi @DJGN 

 

Welcome to the HP Support Community. 

 

May I know where and how you sent it?

Do you have genuine proof of purchase? If yes, please use the link below and follow the steps to raise a warranty dispute: https://support.hp.com/us-en/document/ish_2534210-1364541-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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‎09-19-2022 10:30 AM

HP Recommended

Sorry, you did not provide a resolution. You gave me information which is what I already did to open up my original case. Thanks, but I made contact with a different support and my case is being worked on.

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‎09-19-2022 11:39 AM

HP Recommended

Sure.

Thank you for keeping me posted.

NIRVANA_95
I am an HP Employee
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