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‎05-13-2009 01:59 PM - last edited on ‎05-13-2009 04:54 PM by

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just sent the following letter to the CEO as a final attempt. Dont know what else to do

Dear Mr Hurd,

I hope you will read through my email as I am a very frustrated hp customer. I bought a HP laserject 1522nf printer a few months ago it worked fine for couple of months and  i have been experiencing a great deal of problem with this printer. I have been given a run around by your support staff for past so many days that I finally decided to escalate the matter and address it to you. Each one of them told me that they will escalate to next level and no one has been able to give me a clear answer.

i do not want to waste your time by explaining my entire set of issues i am having with your support staff but i thouht before i file a formal complaint in consumer court i should make a last attempt.

Following are the list of people i have spoken to in your support staff and the issue with my printer has still not been resolved.

 

1) Chris

2) Navarro, Oscar (IPG-CR AIO Supervisor)

3) Saenz, Jorge Antonio

4) K B, Vinod (SSOC)

5) Praveen Girhotra

6) Shirley in customer service.

 

Today 05/13/09 after speaking to  Praveen Girhotra <text deleted> I asked them to send me a formal email explaining that they could not resolve my issue and i had to hear a long lecture from him as to how the warranty process works and i do not have any other choice but to spend time with your support staff as long as they want.

 

I bought this printer for printing documents not sit with your support staff wasting my time. I am sure i am not even a drop in an ocean of customers you have and my business does not even matter to hp and I hope that asking you for help in this issue will make some difference in getting my printer work

 

Message Edited by WendyM on 05-13-2009 06:54 PM
1 REPLY 1

‎05-13-2009 04:54 PM

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