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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-14-2022 02:34 PM

HP Recommended
Product: HP Prime Graphing Calculator

Hello, I recently purchased a brand new HP Prime Graphing Calculator.  The product is great.  I am running into an issue.  When I attempt to connect the device to a pc or the supplied power block while the calculator is powered on, the calculator immediately starts power cycling.  turning off and on very rapidly, making it impossible to update firmware or even charge the device and use it simultaneously.  Is my product defective?  Is this an issue for anyone else?  Do i need to return my product?

1 REPLY 1

‎03-14-2022 03:21 PM

HP Recommended

Hey @jmroger 🙂

 

The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/. Or if you need technical support for your calculator visit: https://www.hp.com/calculators.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

MarcusC

I work on behalf of HP.
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