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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-30-2020 02:27 PM

HP Recommended
Product: non-applicable
Operating System: Microsoft Windows 7 (64-bit)

On 4/18/20 I ordered ink for my HP printer (I had not used the site for a number of years), but the welcome message and the ensuing emails showed an old name, not my current name. From 4/18/20 through 6/6/20, I made several contacts with HP. I basically got referred from one office to the next, or was told that my problem had been forwarded to another department that would get back to me, which did not happen.  I note that I did not have this problem with other vendors.  They either allowed a way to change one’s name online or did this for you.

 

I want an immediate change to my name or the account deleted. 

2 REPLIES 2

‎10-31-2020 09:13 PM

HP Recommended

@Imari1

 

Welcome to the HP Support Community.

 

Are you on the HP Instant Ink Program?

 

Thanks 🙂


I am an HP Employee

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‎11-02-2020 07:01 AM

HP Recommended

I have not used or was aware of the HP Instant Ink Program.  I have been ordering as needed.

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