Purchased brand new Chromebase 9 months ago, says warranty expired

[Fluffinmuffins]

Today when trying to use my daughters Chromebase all in one for homeschool, it wouldn’t turn on. I purchased this computer for Christmas for her on 12/14/2021. When contacting it says my warranty expired 5 days ago. The warranty started months before I even purchased it? On the warranty page I am not given an option to dispute the information and provide my receipt of order date from Best Buy. I attempted to call and speak to an agent. When it attempts to connect me, it disconnects immediately every time. I am incredibly frustrated with the customer support so far. I try to use a chat feature but have no options due to the warranty saying it is expired. I have troubleshooted the computer already. How do I dispute this warranty issue? I will not purchase an additional warranty when this one should not already be expired. Any help appreciated.

[Elohi_NR]

Hi @Fluffinmuffins,

Welcome to the HP Support Community. 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Fluffinmuffins]

I have provided the requested information in a private message response.

[Elohi_NR]

Hi @Fluffinmuffins,

Thanks for replying. I have escalated your issue to HP's Support Team in your region. You should be contacted within 2-3 business days (this does not include weekends or holidays). Response times may vary by region. 

Have a good day.

[Fluffinmuffins]

I was contacted and received some packing materials to send my computer out. It still says my warranty is expired despite sending proof of purchase twice. The packing materials I was sent were the size of a laptop and would not even remotely fit the Chromebase. I paid 27 dollars to ship out the computer, even with the return shipping label. 

thank you

-Loryn