I called tech support to ask them to replace faulty recovery disks on a computer that was 3 years old and out of warranty. They told me that there would be a charge to replace the system recovery disks. I said to them since HP no longer sends recovery disks with the system, and we're only given 1 chance to create 1 set of recovery disks, I would have no idea that the disks didn't work until I actually had to use them, which in this case was 3 years after I purchased the system.
After making 3 calls, each time I asked to speak with a supervisor or manager, each time they would not allow me to speak with a supervisor. Instead I was told that they would call me back within 48 hours. On the 3rd call I made to tech support, the representative said I would be called within 30 minutes. NO ONE EVER CALLED! Each of the 3 calls were routed to India's service center.
I even tried the live chat session with tech support. Same thing, I was told that some one would call me withing 48 hours. Again, NO CALLS!
I am extemely dissapointed with the level of service that HP has provided! It's service, and product quality that makes me want to switch to a McIntosh, or at least a a Dell PC.
Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:
This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.
Wendy M - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts. Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else. Rules of Participation