can't add cell phone # to my account

[javguy]

I'm trying to add my cell phone to my account info.  When I do this and click the add button, it just resets and takes me back to the screen that says it looks like you haven't entered a phone # on your account.  There's box below the area where I entered my cell phone # that looks like you're supposed to enter a verification code, but it's grayed out.  I've rec'd a verification # on my cell phone every time I've entered the phone #, but can't figure out how to enter it on the web site.

[Ric_ob]

Hey @javguy 

To change the email or phone adress of your account please go to Your HP Id Account !

Ric_ob

Kind regards,

[javguy]

I'm on https://myaccount.id.hp.com/profile 

Isn't that the same as what you recommended?

[Ric_ob]

Be sure to set it using the international phone number format.

Which consist: +Country +(Region)+ Mobile Phone number

+XX(XX)XXXX-XXXX

After that, if you set it correctly, it should change the "Add" button from grey to blue.

Kind regards and Good luck 😉 

[javguy]

The web site should be changed to ask for that.  I find it hard to believe that most people would correctly assume that the region code has to be included in your phone number.  I never even heard of that until today.  It only asks for your country code and phone #.  Region code is not mentioned at all.

[javguy]

I don't understand your response.  What is a region code?  Do you mean area code?  If you mean area code, then I was already entering that without parentheses.  The site doesn't accept parentheses.

I just tried entering the info and now it says too many changes, try again later.  How late is later?