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DesignJet T120 errors - print to scale, HP Smart error, printer not detected

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DesignJet T120
Microsoft Windows 10 (64-bit)

I'm getting a series of problems with the DesignJet T120, a large format printer for architectual drawings:


1. print straight from a PDF doesn't allow for the option of choosing "print to scale" and the drawings are not to scale.


2. the HP Smart software is in an endless loop if I try to print from there. I get this error message: "the selected printer is detected but not installed completely on your windows system."  I've installed and reinstalled everything.  Drivers, printers, the HP Smart software, rebooted my computer, removed and reinstalled thedevice, downloaded the lastest drivers, etc.


3. Now even trying to print from the PDF shows an error message that the printer is not detected. this wasn't the case last night.

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HP Recommended

Dear Customer,


Kindly use the below link gl2 drivers




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HP Recommended

Hello, The link provided is broken, can you please update? Thanks!

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