cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Danilee2
New member
1 0 0 0
Message 1 of 2
282
Flag Post

HP DesignJet 5500 does not send device information when queried by HP Web Jetadmin

HP Recommended
HP DesignJet 5500
Microsoft Windows Server 2008 (64-bit)

My company recently enhanced the security on our network to comply with new government regs.  All devices must be authenticated and be able to describe itself to the HP Web Jetamin when queried. Why doesn't an HP product recognize an HP device?

1 REPLY 1
davidzuts
Level 13
7,130 7,062 558 1,025
Message 2 of 2
Flag Post
HP Recommended

How is the printer connected? If network with a EIO network card then prehaps the firmware of the card needs to be updated or the card needs to be replaced by a later model. If the printer is connected by network, type in the ip address of the printer and see if the web page comes up that allows you to make network changes or just give a description with allowing for any changes or log in. If connected using a parallel going to a external jet direct box that could also be an issue. Best solution is to ge a jet direct model 620N which are very cheap on ebay as that card will report correct information to the network.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation