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HP DesignJet 5500 does not send device information when queried by HP Web Jetadmin

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HP DesignJet 5500
Microsoft Windows Server 2008 (64-bit)

My company recently enhanced the security on our network to comply with new government regs.  All devices must be authenticated and be able to describe itself to the HP Web Jetamin when queried. Why doesn't an HP product recognize an HP device?

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How is the printer connected? If network with a EIO network card then prehaps the firmware of the card needs to be updated or the card needs to be replaced by a later model. If the printer is connected by network, type in the ip address of the printer and see if the web page comes up that allows you to make network changes or just give a description with allowing for any changes or log in. If connected using a parallel going to a external jet direct box that could also be an issue. Best solution is to ge a jet direct model 620N which are very cheap on ebay as that card will report correct information to the network.

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