• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-04-2024 06:24 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have an HP Designjet 60" with a 79-04 error code on startup and on various test that does not allow the printer to operate. I have spoken with HP support several times to no avail and decided to engage this community as I believe you all may be able to help me. 

 

I am the 2nd owner of this printer and am determined to get it working. So far I am able to get to the diagnostic menu and run test however any test that checks anything on the Sausalito card errors out (79-04). Furthermore I was directed by HP to replace the card which did not change the outcome. Literally no change whatsoever....just a few dollars less in my account. I should also mention, there was an additional HDD (I believe its a replacement or the previous owner was going to attempt a clean install of the firmware but I am unable to confirm). Lastly, when I perform a EEROM reset I get the error again and the option to perform any type of format/disk wipe does not show as an option in the diag submenu. Any help would be greatly appreciated. Thank you

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.