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DanSorochan
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Message 1 of 5
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Hp Utility program does not work.

HP Recommended
Designjet Z3100
Microsoft Windows 10 (64-bit)

On the hp utility program on my computer it shows status unavailable for my Designjet z3100 24" photo printer. This is on my new computer which is Windows 10. It worked fine on my old computer which was on Windows 7. I  can still print but I can not check my ink jet cartridge levels through the Hp utility program. It is hooked up to my computer with a USB cable.

4 REPLIES 4
jasonmiamifl
Level 7
880 810 37 84
Message 2 of 5
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HP Recommended

You need to download the correct version driver for your Windows 10. Then unzip & go to

printer property :

 

Right click   Z3100  >>  printer property >>   advance >>   new driver  >>   point to where  unzip the driver
click   printer size ... it will update the Windows 10 driver.

 

Steps might be different .. pay attention.

 

After update... check   printer  & make sure              it is ready...  ( if offline  , still something wrong )

If printer is ready....    then try the   utility...   if work.   ok..     if not work, uninstall it    & restart Windows.

Then install it again.

 

As far as I saw on this site.. Z3100 should work fine with Win 10.

 

Myself only like Win7 64 bit & dislike Win 8 & above.

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DanSorochan
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Where do I get these Windows 10 drivers? I did a search on HPs website and only fond the utility software under my Designjet Z3100 printer.

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jasonmiamifl
Level 7
880 810 37 84
Message 4 of 5
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Make sure ge the right one... I kept bounced back to  win 7 section.

 

 

https://support.hp.com/us-en/drivers/selfservice/hp-designjet-z3100-photo-printer-series/3204970

 

 

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rasheddul
Level 7
634 609 35 85
Message 5 of 5
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Just use the below link for any HP Printer Driver: https://support.hp.com/us-en

 

Just put thr printer model and its automatically shows the exact model, then select and download as well your requirements driver/firmware or others documets for printer or other device troubleshooting.

 

 

Regards/Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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