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I am having Paper Feed issues

HP Recommended
Designjet 800 42
Microsoft Windows 7 (64-bit)

I am having 2 issues with paper feed.  


1.  When i run a print or test page, the printer will work fine for a short period of time then seem to stutter while feeding the roll forward and start to print again for 1 or 2 lines but then issue a possible paper jam error.  To clear this error i have to turn the printer off and back on but there is no paper jam to clear.


2.  The second issue is when i sent a print the printer will start to feed the paper roll and will not stop until i unplug the machine.  I am unable to turn the printer off with the power button or cancel the job.  This problem happens at random times.


any advice would be beneficial.

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HP Recommended

Hi,  Thanks for contact with HP Support Forum.


Please update the latest Firmware:


Goto Service Menu and perform step by steps to check which spare is faulty:



Video for get service mode on last part:


If any spare will required, please contact with your nearest HP Partner or HP Service Centre for collect the spare's or service.



I hope that answers will support to concern adequately. Let me know! Good luck 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!



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