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HP Designjet 800
Microsoft Windows 10 (64-bit)

I got a print head error on the yellow print head.  I purchased a new HP print head from Staples and got the same message.  I sent it back to Staples and got another new one.  Same error message.  Cannot get past the error message.

2 REPLIES 2
HP Recommended

Did you update the firmware ?

 

https://support.hp.com/za-en/document/c06098737 




My profile on LinkedIn

HP Recommended

Yes, I did update the firmware.

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