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Laurn
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Print head error on yellow for new print head HP 800

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HP Designjet 800
Microsoft Windows 10 (64-bit)

I got a print head error on the yellow print head.  I purchased a new HP print head from Staples and got the same message.  I sent it back to Staples and got another new one.  Same error message.  Cannot get past the error message.

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Valsimot
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Did you update the firmware ?

 

https://support.hp.com/za-en/document/c06098737 




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Laurn
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Yes, I did update the firmware.

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